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Our Policies

100% Money-Back Guarantee

We want to make sure you have a positive experience with us. Most sales go smoothly, but if there’s a problem with a product, the VBB Money-Back Guarantee assures that buyers satisfied the product they ordered, or always get their money back.

You can use 100% Money-Back Guarantee when:

  • You don’t receive an item within 21 days
  • You receive an item that doesn’t satisfy your needs

To get a refund, send us a note using Talk to us section with the following details:

  • Order number
  • Your email

Note that the refund will take up to 14 days to credit to your account, but usually takes 2 to 5 business days. 

Bitcoin and PayPal refunds are instant!

Privacy Policy

All transactions are governed by due diligence that ensures your privacy and confidentiality. No contact details are shared with third parties.

Security Policy

We have ensured the complete safety of your online transaction. A 128-bit SSL algorithm is used to encrypt your information. None of our employees has access to your full credit card number – we can only see the last four digits.

Shipping Policy

We ensure discreet packaging and direct shipping from our Indian manufacturing partner that eliminates delays. If you choose to have your purchase sent via Registered Airmail, delivery to the U.S. will take place within 10–21 days, Express delivery to the U.S. will take place within 5–10 days.

Returns Policy

We regret that we are unable to supply refunds on returns since even a sealed container may have undergone conditions that do not comply with storage requirements.

Orders Cancellation Policy

You are free to cancel our order within 24 hours of order placement. Please ensure that you communicate directly with our customer support service. In order to perform cancellations, your order number will be required. In order to evaluate our service, the reason for cancellation is requested.

Refunds and Reshipment Policy

Since client satisfaction is important to us, we will provide you with a full refund or reship your order for free should it not be delivered within 21 days.

How to Request a Refund or Reshipping

  • Please check USPS tracking tool to ensure that the delivery is overdue before taking the next step.
  • Contact customer service and inform us of the non-delivery. Our first step will be to follow up your package, and if the postal services are unable to rectify the issue, we will re-ship for free or refund as per your preference.

You purchase will appear on your credit card statement under a different merchant name (NOT VBB), so keep it in your mind. Every chargeback will lead to a permanent ban from our community even if it was made by mistake.